AI Chatbots vs. Human Agents: Which Is Better for E-Commerce? - HackMD

In today’s fast-paced e-commerce world, providing effective and efficient customer service is crucial. With the advent of AI chatbots and human agents, businesses are now faced with the decision of which option suits their needs best. Let’s delve into this debate to understand the pros and cons of AI chatbots and human agents.AI Chatbots in E-CommerceWhat is an AI Chatbot?An AI chatbot is computer software that uses artificial intelligence, machine learning, and sentiment analysis to replicate human interaction. Unlike rule-based chatbots, AI chatbots can learn, adapt, and provide personalized responses.The chatbot market is projected to grow significantly, with an estimated value of USD 7.01 billion in 2024. By 2029, it is expected to reach approximately USD 20.81 billion, reflecting a robust compound annual growth rate (CAGR) of 24.32% over the forecast period.